If you are already a customer please visit our support center. If you are not yet a customer please don't hesitate to contact us.

Q: What is Web Hosting?
Web hosting is the act of renting space and bandwidth so that you may publish your web site online.

Q: What is a Domain Name?
A domain name is a word or phrase accompanied by a TLD (eg ".com") that uniquely identifies your web site.

Q: How do I transfer my site to your servers?
As soon as you've ordered, just send us an email and a dedicated staff member will help you transfer your site to our servers.

Q: How soon will my web site be online?
A: As soon as you order, our automated system will have your new account set up and your web site online within minutes.

Q: I'm not sure which hosting plan best suits my site?
A: Don't worry, simply email us and we will help you out with any enquiry you may have. We can even build a custom plan to fit you.

Q: Why is it important to host my site within New Zealand?
A: Choosing a reliable New Zealand based web host is very important. Even though it is cheaper to run servers from the US, a locally based site means faster loading times and no need to rely on international connections to ensure your New Zealand customers can visit your site 24/7.

Q: I've noticed some hosting providers offering "unlimited" space or traffic, how is this possible?
A: Be wary when a provider is advertising "unlimited" or "unmetered" space or bandwidth. Mainly because it is simply not possible, some company's use these terms as a gimmick to get customers to sign up. Before you sign up with any web host make sure you read their terms of service, you will find a section explaining what they really mean when they say "unlimited".

Q: How do I set up email forwarders or other hosting features to my account?
A: To set up email forwarders and other features or to check your web mail, you can do so from anywhere using your Direct Admin control panel. To see a screenshot of the control panel click here.

If you have any enquiry that is not answered above, please don't hesitate to contact us.